I Scope
The business relationship with our customers in connection with the
purchase of our goods is — independent of the type of order
(phone, e-mail, or Internet) — based on our General Terms and
Conditions (GTC) along with our product specifications in their
current version. The delivery takes place exclusively within the
specified delivery area.

II Orders and Delivery

1. Orders are placed via phone, e-mail, or Internet. Our offers hold
while supplies last and are subject to change.
2. Shipping to customer’s delivery address is operated by Lotta
Love Lifestyle AB authorized transport companies. The standard
delivery times stated under “shipping conditions” apply. All
delivery times and dates are subject to change.
3. If the delivery must take place outside of our normal business
hours – at the customer’s request or due to reasons for which the
customer is responsible – the supplier is entitled to charge
additional costs.
4. In order to avoid delays for the shipping company, the customer
must ensure that the goods are received at the specified delivery
address and on the expected delivery date immediately after the
arrival of the shipment.
5. Lotta Love Lifestyle AB reserves the right to refuse a delivery if
the delivery address is outside the specified delivery area, if a
previous order by the customer repeatedly failed, or if the
customer’s creditworthiness is questionable.

III Retention and Transfer of Risk

1. The delivered goods remain in the property of the supplier until
the purchase price and all other claims are fully paid.
2. The risk of loss or damage of the goods devolves to the customer
when the products have been handed over at the point of delivery.

IV Prices

1. Our current list of prices or the agreed selling prices are applied
to all purchases.
2. Prices of products that do not require refrigeration (fruit blends,
powders, equipment) are “free home” prices, i.e. they include all
applicable shipping and delivery charges.
3. For our frozen products we charge transport costs according to
our current price lists. Deliveries which exceed the “free domicile”
order quantities as stated in the price lists are free of charge.

V Payment, Delay

1. Payment can be made in advance via bank transfer, credit card,
electronic debit (ELV), or PayPal. By submitting an order, the
customer agrees to the withdrawal of the respective amount from
his or her credit card or bank account.
2. Upon delivery of the goods, the customer receives a “rated
delivery note,” which acts as an invoice / receipt.
3. If other payment terms (PO) have been agreed upon, the invoice
must be paid according to the specified payment date without any
deduction.
4. For delayed payments, the supplier is entitled to charge interest
rates of 2% above the current market rate published by the The
Riksbank (Sweden’s central bank). In addition, further deliveries can
be stopped until full payment of all outstanding payments has taken
place.
5. If an electronic direct debit (ELV) is refused by the customer or its
bank, additional bank and processing fees of 150 SEK apply. These
additional costs must be settled immediately by the customer
together with the invoiced amount.

VI Warranty and Liability

1. The statutory liability for defects applies.
2. Claims or other complaints must be made upon receipt of the
merchandise by noting cause of complaint directly on the invoice/
receipt. Defects have to be communicated to the supplier in written
form immediately after discovery. The defective goods have to be
stored whole and properly (deep-frozen at -18 ° C) in their original
packaging and kept ready for inspection.
3. In case of justified complaints, purchase price will be refunded.
4. The liability of Lotta Love Lifestyle AB is limited to the value of
goods ordered, unless in cases of deliberate or grossly negligent
behaviour. Hereof excluded are claims according to the Product
Liability Act (Produkthaftungsgesezt), where the legal requirements
remain unaffected, as well as claims for injury to life, body, and
health.
5. The supplier assumes no liability for defects and damages
caused by improper handling and storage by the customer.

VII Revocation/Withdrawal

The following statements refer to our “dry goods” ( = goods that
don’t require refrigeration). Our frozen products are highly
perishable and therefore excluded from the right of withdrawal.*
1. Right of withdrawal
You have the right to withdraw from this contract within 14 days
without giving any reason. The withdrawal period will expire after 14
days from the day on which you acquire, or a third party other than
the carrier and indicated by you acquires, physical possession of
the last good. To exercise the right of withdrawal, you must inform
us
Lotta Love Lifestyle AB
Davidshallsgatan 25
211 45 Malmö
info@lottalovelifestyle.com
www.lottalovelifestyle.com
Tel.: +46(0) 707 369 707
of your decision to withdraw from this contract by an unequivocal
statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model withdrawal form, but it is not
obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your
communication concerning your exercise of the right of withdrawal
before the withdrawal period has expired.
2. Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all
payments received from you, including the costs of delivery (with
the exception of the supplementary costs resulting from your choice
of a type of delivery other than the least expensive type of standard
delivery offered by us), without undue delay and in any event not
later than 14 days from the day on which we are informed about
your decision to withdraw from this contract. We will carry out such
reimbursement using the same means of payment as you used for
the initial transaction, unless you have expressly agreed otherwise;
in any event, you will not incur any fees as a result of such
reimbursement.
We may withhold reimbursement until we have received the goods
back or you have supplied evidence of having sent back the goods,
whichever is the earliest.
You shall send back the goods or hand them over to us, without
undue delay and in any event not later than 14 days from the day
on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of
14 days has expired.
You will have to bear the direct cost of returning the goods. You are
only liable for any diminished value of the goods resulting from the
handling other than what is necessary to establish the nature,
characteristics and functioning of the goods.

VIII Privacy

The client provides personal data, which is necessary for the
settlement of the purchase agreement. We will use and process this
data only for the proper execution of our contractual relationship
and provide it to third parties exclusively in this context.
IX Jurisdiction and Corporate Data
Jurisdiction is our head office 211 45 Malmö. Only the law of the
Kingdom of Sweden applies.
Lotta Love Lifestyle AB
Davidshallsgatan 25
211 45 Malmö
VAT ID: SE5569762676
HRB 100 036 B District Court Charlottenburg (Malmö